Account Manager

The Company 

Our client is a cloud-based people management solution offering a way for employees to show their true colours and connect with each other – putting a sense of belonging at the heart of any company culture.

About You

We are looking for an experienced, energetic, and positive Account Manager with great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. Experience in account management and customer service in a tech/SaaS-based business is necessary.

Job Description

• Building and executing account-specific relationship frameworks including regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
• Managing a portfolio of accounts focusing on renewals and up-sell conversations
• Working closely with our customers with the drive to help them change their workplace and achieving their business goals
• Becoming a trusted advisor and ambassador of change in our customers’ workplaces
• Collaborating with our Product, Development, Marketing and Sales teams
• Protecting existing revenue streams
• Identifying opportunities and potential risks
• Assessing client health and developing strategies to mitigate churn
• Meeting net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
• Establishing and maintaining relationships with key stakeholders, strategic account planning and promote internal advocacy.

Requirements

You’ll be great for this role if you have:

• At least two years of SaaS Account Management or CSM experience,
• Experience working in a B2B (client-facing) role
• A passion to learn the products’ functionalities, and a tech-savvy attitude
• Experience in accurately forecasting and hitting revenue targets
• A desire to work in a fast-paced start-up environment
• A strong work ethic, integrity, and the desire to succeed
• Executive project management skills, and the ability to communicate effectively across the C-suite
• Experience working with Salesforce and web-based technologies
• An HR or HRM background
• Proficiency in German would be an advantage