SaaS Sales
Customer Success Manager, Series B
Salary
£50k base · £68k OTE
Location
London
Work type
Hybrid
About the role
A well-funded Series B SaaS platform with strong NPS and a growing mid-market customer base needs a CSM to own a book of 30 to 40 accounts. You'll manage onboarding, run QBRs, and lead renewals, with a clear remit to grow revenue through upsell and expansion rather than just protect the base. Base is £50k with £68k OTE tied to NRR on your book. Existing NPS across the customer base sits at 62.
What we're looking for
- 2+ years CSM or account management experience in SaaS
- Track record of strong NRR and renewal performance
- Comfortable leading QBRs and business reviews
- Data-driven approach to customer health management
Interested?
Send us your details and we'll be in touch within 48 hours.