SaaS Sales
Customer Success Manager, FinTech
Salary
£45k base · £60k OTE
Location
London
Work type
Hybrid
About the role
A market-leading FinTech SaaS platform is hiring a CSM to manage a book of roughly 25 mid-market and enterprise clients. You'll be responsible for onboarding, running QBRs, leading renewal negotiations, and flagging expansion opportunities to the sales team, with product knowledge tested as part of the interview process given the regulatory complexity clients operate under. Base is £45k with £60k OTE tied to net revenue retention on your book, not just renewals. Renewal rate on the existing book currently sits above 90%.
What we're looking for
- 2+ years CSM experience in B2B SaaS
- Track record of strong NRR/GRR performance
- Experience with FinTech or regulated industry clients preferred
- Comfortable leading QBRs with senior stakeholders
Interested?
Send us your details and we'll be in touch within 48 hours.